Refund policy

RETURN & REFUND POLICY

At Craftkn, we stand behind the quality of every product we sell.

If you are not completely satisfied with your purchase, you may request a return, replacement, or refund within 30 days of receiving your order.

Please review the following return policy carefully.

Return Policy Overview

Customers may request a return within 30 days after purchase or delivery.

Please note:

  • Return shipping costs are the customer's responsibility unless the return is caused by a product quality issue.

  • Any customs duties, import taxes, or fees incurred during the return process are the customer's responsibility.

  • Craftkn is not responsible for damage caused by improper use, accidents, or customer handling.

  • Refunds will only be processed after the returned item has been received and inspected to confirm it meets our return requirements.

  • If more than 30 days have passed since your purchase, we cannot offer a refund or exchange.

1. Return Conditions

To be eligible for a return, your item must meet the following requirements:

  • The item must be unused.

  • The item must be in the same condition as when received.

  • The item must include the original packaging.

  • The item must not show signs of misuse, accidental damage, or excessive wear.

  • Proof of purchase or order information is required.

Our return policy does not cover:

  • Normal wear and tear.

  • Damage caused by improper use.

  • Accidental damage.

  • Alterations or modifications made by customers.

2. Product Warranty Period

Under normal use and proper handling, Craftkn products include a 2-year warranty from the date of purchase.

The warranty covers:

  • Manufacturing defects.

  • Production issues.

  • Design-related defects.

The warranty does not cover:

  • Normal wear and tear.

  • Material aging after extended use.

  • Corrosion caused by external factors.

  • Damage caused by misuse, neglect, or accidents.

For issues outside the warranty coverage, repair services may be available for a reasonable fee.

3. Refunds

Once we receive your returned item, our team will inspect it to confirm that it meets the return requirements.

After inspection, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed.

  • The refund will be issued to your original payment method.

  • Processing time may vary depending on your bank, credit card provider, or payment platform.

4. Late or Missing Refunds

If you have not received your refund, please follow these steps:

  1. Check your bank account again.

  2. Contact your credit card company, as refunds may require additional processing time.

  3. Contact your bank to confirm whether the refund is still being processed.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions regarding returns, refunds, or warranty service, please contact us:

Website:
https://www.craftkn.com

Email:
info@craftkn.com

Business Address:
730 S 1200 E, Salt Lake City, UT 84102, United States

Thank you for choosing Craftkn. We are committed to providing high-quality products and excellent customer service.